Terms and conditions

1 General

Ottobredesign.com is the webshop for the OTTOBRE design® brand owned by Studio Tuumat Oy, which sells OTTOBRE design® pattern magazines, sewing patterns, e-patterns and other high-quality, inspiring products.

The OTTOBRE design® website is a celebration of fresh, modern DIY lifestyle and helps you to build a sustainable, well-thought-out wardrobe. On the website we introduce the most interesting trends, patterns, fabrics and ideas in the sewing world and share our expertise that we have built up over many decades. All of our sewing patterns include clear, up-to-date design sketches, carefully written and tested sewing instructions, and reliable patterns for the designs. In order to further ensure that your experience of OTTOBRE design® is both tempting and rewarding, our webshop also stocks ecologically and sustainably produced fabrics for your projects.

If you wish, you can register as a user of the ottobredesign.com webshop as you place your order. You can also purchase products from the ottobredesign.com webshop without registering for the service. The contact information you provide is used for delivering your order and for handling the payment transaction. Details of the processing of customers’ personal data can be found in our Data Protection and Privacy Policy. You can purchase products either for yourself or as a gift for someone else. The person making a purchase must be at least 18 years of age; otherwise a guardian’s consent is required.

Contact information of Studio Tuumat Oy and the ottobredesign.com webshop:

Customer Care: service@ottobre.fi | tel: +358 44 3250 403 [in Finnish, Swedish and English]

Postal address: Laajakaista 3, FI-96460 Rovaniemi, Finland

2 Ordering

You can order products available in the ottobredesign.com webshop. The acknowledgement of your order is sent to the email address you provide. Always check the acknowledgement of your order carefully! If you notice errors, please contact us immediately!

Single back issues of the OTTOBRE design® pattern magazine are available for purchase in our webshop. You can order back issues of the magazine for as long as we have them in stock. Some of our most popular issues are occasionally reprinted.

If the language version of the issue you wish to order has been sold out, choose another language version that is available and specify which language you require for the sewing instructions. The sewing instructions will be provided as a PDF file and you will receive a link for downloading it with the acknowledgement of your order. Pattern sheets are identical in all language versions of the magazine.

3 Payment

3.1 Prices and delivery charges

The prices of the products in the ottobredesign.com webshop are displayed in the description of each product. The prices of single issues and other products are those that are visible on the webshop site at the time of ordering. The webshop calculates the delivery charges according to the country of destination. You will see the delivery charges before confirming your order and paying for it.

Prices and delivery charges are always expressed and invoiced in euros. The value added tax included in the product prices is specified in the receipt that is sent with the order. There are no delivery charges for digitally downloadable products.

The customer is responsible for all taxes, tariffs and other similar costs when products or services are ordered from the ottobredesign.com webshop for delivery outside the EU.

3.2 Methods of payment in the webshop

The following methods of payment are available in our webshop:

• Visa, Mastercard, Eurocard or American Express credit card (service provider: Stripe Payments Europe, Ltd.)
• PayPal (service provider: PayPal (Europe) S.à r.l. et Cie, S.C.A.)
• Apple Pay (service provider: Stripe Payments Europe, Ltd.)
• Google Pay (service provider: Stripe Payments Europe, Ltd.)
• Online bank transfer (service provider: PayTrail Oyj). This method of payment is only available in Finland.

After you have chosen the method of payment, our system will direct you to the website of the appropriate service provider, where you can make the payment. After confirming your order, the ottobredesign.com webshop will automatically send an acknowledgement of the order to you.

We do not process your credit card information at any stage, and we cannot charge your credit card on your behalf. The payment transaction is kept totally confidential and the transaction information is only passed from our service provider to your card issuer.

When paying from a PayPal account or by online bank transfer, the ottobredesign.com webshop only processes the information supplied by the service provider that is necessary for recording the payment transaction.

If you have problems paying with your credit card, you should contact your card issuer. The credit card issuer may have restricted the use of the card for online services. Studio Tuumat Oy does not accept responsibility for payment methods offered by other service providers or for the functioning of these methods.

4 Acknowledgement of order

You will receive an automatic acknowledgement of your order by email immediately after you place the order in our webshop and make the payment as instructed. The acknowledgement of order lists the products you ordered together with their prices and delivery charges. Always check the acknowledgement of your order carefully. If you notice errors in it, please contact our Customer Care immediately.

If you fail to receive an acknowledgement of your order, please check that your payment has reached us. If necessary, please contact our Customer Care as soon as possible to check that our system has registered your order.

5 Delivery

5.1 Delivery methods and times

All orders are processed within 1–3 business days of placing the order, during which time the payment transactions will be recorded by our system. Digitally downloadable products are delivered straightaway to your customer account or email. We will send an email to you as soon as your order has been processed and is ready for dispatch.

We deliver orders worldwide. The average delivery time to Finland is 5–7 business days, to Scandinavia 6–8 business days, to Western and Central Europe 6–10 business days, to Southern Europe (e.g. France, Italy and Spain) 7–14 business days, and to countries outside Europe 7–30 business days. The orders are dispatched from Finland either as first-class letter mail or as parcels, depending on the size of the order. For logistic reasons, the order may be divided into several consignments, which may reach the customer at different times.

Depending on the domicile of the customer, we make use of international courier services (e.g. DHL and GLS) in addition to national postal services. Courier services undertake to deliver the consignments personally to the recipients. Therefore it is essential that when placing your order you provide a phone number where you can be reached during the daytime. We also need to know the email address that you use regularly, so that we can inform you about possible changes in the delivery of your order.

All orders for two or more single magazine issues destined for Europe will be sent by parcel post. A tracking code will be sent to the email address that you provided in your order, so that you can track the progress of your parcel online.

5.2 Problems with delivery

The responsibility for the correctness of the name and address information lies with the customer. Studio Tuumat Oy / the ottobredesign.com webshop does not accept responsibility for such problems with delivery that are caused by the customer supplying us with incorrect or incomplete information regarding the recipient’s name and address.

Studio Tuumat Oy / the ottobredesign.com webshop does not accept responsibility for such delays in delivery that are caused by unexpected or unforeseen events beyond its control, such as a labor strike affecting the field of business or circumstances amounting to force majeure. Force majeure events include, for example, various natural catastrophes, war or official interventions that prevent business operations.

When placing your order, please take into consideration that national holidays or other events causing backlogs in deliveries or postal services may affect the delivery times.

Studio Tuumat Oy / the ottobredesign.com webshop does not accept responsibility for any indirect damage caused by a delay in delivery. The responsibility of Studio Tuumat Oy is in all cases limited to the value of the order.

6 Returning a product ordered from the webshop

6.1 General

Under the Finnish Consumer Protection Act, a customer has the right to return physical products purchased from the webshop within 14 days. The right of return only applies to unused products that are in their original packaging and in a re-saleable condition. The right of return does not apply to orders for single magazine issues, e-patterns, and fabrics cut to order or other similar products that are customized to the customer’s specifications.

Products must be returned without delay within 14 days of their receipt. Please notify us about the return of products before sending them off.

Notify about the return of products.

The customer is primarily responsible for the return costs. See also section 7, Complaints.

6.2 Product returns in Finland

If a product was delivered to an address in Finland, it can be returned free of charge as a customer return via Posti. Please always contact us on our customer care form or by email if you wish to return a product. 

When returning a product, enclose your order number, name and address as well as a free-form message about the return. Send the product to:

Studio Tuumat Oy c/o Vivi Point Oy
Vistantie 19
21530 Paimio

Please obtain a certificate of posting from the post office.

6.3 Product returns from outside Finland

When returning products from outside Finland you will be responsible for the costs of returning. Please always contact us on our customer care form or by email if you wish to return a product. 

When returning a product, enclose your order number, name and address as well as a free-form message about the return. Send the product to:

Studio Tuumat Oy c/o Vivi Point Oy
Vistantie 19
FI-21530 Paimio
Finland

6.4 Refunding the payment

We will refund your payment for products that are returned following our instructions. Make a refund request on our customer care form at the same time as you notify us about cancelling your order and returning products.

We will credit the credit card or PayPal payments to your credit card or PayPal account.

We need the following information for refunding:

• name of the refund recipient
• email address of the refund recipient when the refund is credited to a PayPal account
• number of the order that includes the returned products
• specification of the returned products

In addition, we need the following information when the refund is credited to your bank account:

• bank account number (IBAN) of the refund recipient, and name and address of the bank

The payment will be credited to your bank account after the order has been cancelled and possible product returns have been received and processed.

7 Complaints

7.1 Faulty or incorrect product

If the product is faulty or if you received an incorrect product, please contact our Customer Care within reasonable time. The matter will be rectified by either repairing the faulty product or replacing it with a faultless or correct product. If the matter cannot be rectified, the customer has the right to receive a price discount that corresponds to the fault or to cancel the contract of sale. However, the contract of sale cannot be cancelled on the basis of a minor fault in the product, such as an inconspicuous scratch that has no effect on the use of the product.

7.2 Other complaints

You are always welcome to directly contact our Customer Care in all matters concerning ordering and delivery of products from our webshop and paying for them.

Studio Tuumat Oy / the ottobredesign.com webshop does not accept responsibility for such indirect damage that may be caused by printing or other errors in the magazines, including the pattern sheets and sewing instructions, or in other products available in the webshop.

Printing and other errors in the magazines and/or sewing patterns are mentioned in the description of the product in question.

Studio Tuumat Oy reserves the right to change the prices, delivery charges and other terms and conditions.

September 18, 2025