Shipping policy

Delivery

Delivery methods and times

All orders are processed within 1–3 business days of placing the order, during which time the payment transactions will be recorded by our system. Digitally downloadable products are delivered straightaway to your customer account or email. We will send an email to you as soon as your order has been processed and is ready for dispatch.

We deliver orders worldwide. The average delivery time to Finland is 5–7 business days, to Scandinavia 6–8 business days, to Western and Central Europe 6–10 business days, to Southern Europe (e.g. France, Italy and Spain) 7–14 business days, and to countries outside Europe 7–30 business days. The orders are dispatched from Finland either as first-class letter mail or as parcels, depending on the size of the order. For logistic reasons, the order may be divided into several consignments, which may reach the customer at different times.

Depending on the domicile of the customer, we make use of international courier services (e.g. DHL and GLS) in addition to national postal services. Courier services undertake to deliver the consignments personally to the recipients. Therefore it is essential that when placing your order you provide a phone number where you can be reached during the daytime. We also need to know the email address that you use regularly, so that we can inform you about possible changes in the delivery of your order.

All orders for four or more single magazine issues destined for Europe will be sent by parcel post. A tracking code will be sent to the email address that you provided in your order, so that you can track the progress of your parcel online.

Problems with delivery

The responsibility for the correctness of the name and address information lies with the customer. Studio Tuumat Oy / the ottobredesign.com webshop does not accept responsibility for such problems with delivery that are caused by the customer supplying us with incorrect or incomplete information regarding the recipient’s name and address.

Studio Tuumat Oy / the ottobredesign.com webshop does not accept responsibility for such delays in delivery that are caused by unexpected or unforeseen events beyond its control, such as a labor strike affecting the field of business or circumstances amounting to force majeure. Force majeure events include, for example, various natural catastrophes, war or official interventions that prevent business operations.

When placing your order, please take into consideration that national holidays or other events causing backlogs in deliveries or postal services may affect the delivery times.

Studio Tuumat Oy / the ottobredesign.com webshop does not accept responsibility for any indirect damage caused by a delay in delivery. The responsibility of Studio Tuumat Oy is in all cases limited to the value of the order.